Privacy Policy

← Back to App

1. Introduction

Dream Decors ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our App at app.dreamdecors.net.

By using our App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Data Type	What We Collect	Why
Mobile Number	Your phone number for OTP login	Account verification & identity
Name	Your full name (entered in profile)	Personalization & booking details
Address	Service address you provide	To send painters to the right location
Booking History	Services booked, dates, amounts	Order management & support
Device Info	Browser type, OS, app version	App performance & bug fixing
Usage Data	Screens visited, features used	Improve app experience

3. What We Do NOT Collect ✓ Privacy First

• We do not collect your GPS location or track your movements
• We do not access your contacts, camera, or microphone
• We do not sell your personal data to third parties
• We do not use your data for advertising profiling
• We do not store your payment card details on our servers

4. How We Use Firebase (OTP Authentication)

We use Google Firebase Authentication to verify your mobile number via OTP. When you log in:

• Your phone number is sent to Firebase (Google's servers) to deliver the OTP SMS
• Firebase stores a hashed version of your phone number for authentication purposes
• This is governed by Google's Firebase Privacy Policy
• We do not have access to read your OTP code

5. How We Use Your Information

We use the data collected to:

• Create and manage your account
• Process and manage your service bookings
• Assign painters and coordinate service delivery
• Send booking confirmations and status updates
• Respond to customer support requests
• Improve our services and fix bugs in the App
• Comply with legal obligations

6. Data Sharing

We only share your data in the following limited circumstances:

• Assigned Painter: Your name, contact number, and service address are shared with the painter assigned to your booking — only for service delivery
• Firebase / Google: Phone number for OTP authentication (see Section 4)
• Legal Requirements: If required by law, court order, or government authority in India

We never sell, rent, or trade your personal data to marketers or third-party companies.

7. Data Storage & Security

• Your data is stored on secure servers hosted in India or within Google's Firebase infrastructure
• We use HTTPS (SSL/TLS) encryption for all data in transit
• Access to personal data is restricted to authorised Dream Decors staff only
• We retain your data for as long as your account is active, or as required by law

8. Push Notifications

With your permission, we may send push notifications for:

• Booking confirmations and status updates
• Painter arrival alerts
• Special offers and promotions

You can disable push notifications at any time in your device settings or within the App (Profile → Preferences → Push Notifications).

9. Your Rights (DPDPA 2023)

Under India's Digital Personal Data Protection Act (DPDPA) 2023, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Erasure: Request deletion of your account and personal data
• Withdraw Consent: Withdraw consent for data processing at any time
• Grievance: Lodge a complaint with our grievance officer

To exercise any of these rights, contact us at privacy@dreamdecors.net

10. Children's Privacy

Our App is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes through the App. Continued use after changes constitutes acceptance of the updated policy.

12. Contact & Grievance Officer